Frequently Ask Questions

RxNovo is an innovative online pharmacy platform that offers patients and healthcare providers a seamless, personalized experience. With RxNovo, users can manage prescriptions, order medications, and access a variety of healthcare services all in one place.

Signing up for RxNovo is easy! You can visit our website and click on the "Sign Up" button. From there, you will be guided through a quick registration process where you will be required to provide some basic information, such as your name, email, and password.

RxNovo offers multiple delivery options to fit your needs. We offer standard shipping, express delivery, and same-day delivery in select areas. We also offer discreet packaging for sensitive medications.

No, RxNovo operates on a pay-as-you-go model. There are no long-term contracts or commitments required, giving you the flexibility to use our services as needed.

Comfort Kits are comprehensive medication kits designed to provide essential medications and supplies for patients in palliative care or hospice care. You can order a Comfort Kit through your healthcare provider, or directly through RxNovo if you have a valid prescription.

Yes, there are delivery charges associated with mail-order prescriptions. The cost may vary depending on your location, the delivery method chosen, and whether you opt for expedited shipping. You will be provided with delivery cost details during the checkout process.

You can place and track your orders in real-time using the RxNovo platform. Once your order is placed, you will receive tracking information via email or SMS, allowing you to monitor the status of your medication until it is delivered.

RxNovo provides access to CR8358 reports, medication therapy management (MTM) services, and compliance packaging to help ensure that patients adhere to their prescribed therapies. Our team of healthcare professionals is available to assist with medication management and address any questions you may have.

Due to safety and hygiene regulations, RxNovo generally does not accept returns of medications. However, if there is an issue with your order or if you receive the wrong medication, please contact our customer service team to discuss possible solutions.

Yes, a valid prescription from a licensed healthcare provider is required for prescription medications. For over-the-counter (OTC) medications, a prescription is not required, but you should still consult with your healthcare provider if you have any questions or concerns.

RxNovo accepts most major insurance plans. You can enter your insurance information during the checkout process, and our team will verify your coverage and apply any applicable discounts. For specific questions about insurance coverage, please contact our customer service team.

You can update your personal information by logging into your RxNovo account and navigating to the "Account Settings" section. From there, you can update your contact information, address, and other details. If you need assistance, please contact our support team.

If you experience any side effects from your medication, you should contact your healthcare provider immediately. You can also report side effects to our customer service team, who can assist with providing additional guidance and support.

Yes, RxNovo has a dedicated customer support team available to assist with any questions or concerns you may have. You can reach out to our support team through our website, by phone, or by email.

You can contact RxNovo by visiting our "Contact Us" page on our website. There, you will find contact details including our phone number, email address, and a contact form that you can fill out to reach our support team. We are here to help with any questions or concerns you may have.