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Frequently Asked Questions

Long-Term Care & Hospice Pharmacy FAQs

RxNovo is dedicated to enhancing hospice care with exceptional and accessible pharmacy services. Our commitment to quality drives us to continuously innovate, ensuring timely medication delivery and exceptional service for hospice patients.

RxNovo offers multiple delivery options including standard shipping, express delivery, and same-day delivery in select areas.

Comfort Kits are medication kits designed for patients in hospice care. You can order them through your healthcare provider.

Yes, there are delivery charges associated with mail-order prescriptions. The cost may vary depending on your location, the delivery method chosen, and whether you opt for expedited shipping.

RxNovo provides access to CR8358 reports, medication therapy management (MTM) services, and compliance packaging to help ensure that patients adhere to their prescribed therapies. Our team of healthcare professionals is available to assist with medication management and address any questions you may have.

Yes, a valid prescription from a licensed healthcare provider is required for prescription medications. For over-the-counter (OTC) medications, a prescription is not required, but you should still consult with your healthcare provider if you have any questions or concerns.

Reach out to our support team via the Contact Page , by calling at (510) 573-0064, or by emailing us at contact@rxnovo.com.

Due to safety and hygiene regulations, RxNovo generally does not accept returns of medications. However, if there is an issue with your order or if you receive the wrong medication, please contact our customer service team at (510) 573-0064 to discuss possible solutions.

You can contact RxNovo by visiting our Contact Us page on our website. There, you will find contact details including our phone number, email address, and a contact form that you can fill out to reach our support team. We are here to help with any questions or concerns you may have.

If you experience any side effects from your medication, you should contact your healthcare provider immediately.

In case of any query, please get in touch with us at: (510) 573-0064

About Us

RxNovo is dedicated to enhancing hospice care with exceptional and accessible pharmacy services. We leverage years of expertise to provide efficient and cost-effective solutions. Our commitment to quality drives us to continuously innovate, ensuring timely medication delivery and exceptional service for hospice patients.

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Mon - Friday: 9:30 AM - 4:00 PM

Saturday: Closed

Sunday: Closed

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